Customer Retention/Loyalty

Amazon's Palm-Payment Effort Is a Sneak Attack on Apple and Google

It’s also a potentially massive play to make Amazon the central ID system for your whole life—from banking and loyalty…

11 months ago

Bud Light's Struggles Cast a Shadow Over Its Sunny Summer Ad Campaign

Bud Light has continued losing ground with consumers during a busy season for the beer industry even as the brand…

11 months ago

Nearly Every Travel Company Has a Loyalty Program. Why Doesn't Airbnb?

The most popular short-term rental company has hinted at adding its own reward system in the past, but now finds…

12 months ago