Air India, has announced the inauguration of its newly created Air India Centre of Digital Innovation (CODi) in Kochi. The centre will focus on developing customer-facing digital touchpoint technologies and cutting-edge data and Artificial Intelligence capabilities, which are playing a key role in shaping Air India as a modern, world-class airline.
Air India CODi was inaugurated by the Chairman of Tata Group, N Chandrasekaran, who is also the Chairman of Air India. Campbell Wilson, Chief Executive Officer & Managing Director, Air India, Satya Ramaswamy, Chief Digital & Technology Officer, and P. Balaji, Group Head, Governance, Regulatory & Compliance and Corporate Affairs, Air India, were also present on the occasion.
The new office building exclusively housing Air India CODi is located in the Caspian Techparks facility in Infopark Phase II of Kochi.
Sharing his vision of a data-driven, AI-infused future for Air India and the larger Tata Group, Chandrasekharan urged the teams to develop digital interfaces and experiences that will enhance intelligence and empathy at Air India’s customer-facing digital touchpoints.
He also called for digital tools that empower frontline Air Indians to excel in delighting guests. He exhorted the Air India CODi team to develop fully autonomous digital assistants that can proactively anticipate and fulfil every need of Air India’s guests.
Campbell Wilson, Chief Executive Officer & Managing Director said “ At Air India, we believe equipping our frontline employees with tech-enabled systems will help us provide greater level of customer service to our guests. To this end, the team at Air India CODi will continue to develop cutting-edge AI solutions that will delight our guests.”
In the last two years, the team has made significant contributions to elevate customer delight through digital touchpoints as well as AI and data-driven decision-making capabilities across all our internal departments, as part of Air India’s Vihaan.AI transformation program. Air India CODi will help further enhance the experience of guests, said Satya Ramaswamy, Chief Digital & Technology Officer, Air India.
