Customer experience solutions provider Fusion CX, which is investing around $12 million in acquiring and integrating US-based Sequential Technology International, aims to be a $500 million company by 2030.
Kolkata-based Fusion is on an acquisition spree to grow its business and expand global footprint. It acquired US-based BPO player S4 Communications in January this year after buying out RCCbpo in April last year.
The buyout of Sequential Technology International LLC (STI), which provides customer experience and IT support solutions for telecom, broadband, and satellite service providers, is the largest acquisition the company has made till date. Its integration strengthens the company’s presence in key global locations, including Bethlehem, Manila, Bangalore, Gurugram, and San Salvador.
“One of the tools for us to grow our organisation is acquisition. We found the inorganic route to be very attractive. It helps us grow our company in terms of topline and bottomline. STI is present in utility and telecom sectors, where we are heavily focussed,” Pankaj Dhanuka, Co-Founder, Managing Director, and CEO, Fusion CX, told businessline.
“STI’s revenue presently stands at around Rs USD 38 million. It has 1350 professionals across nine locations. The acquisition is already at the stage of getting fully integrated into our planform. The full unification will take place by May-end,” Dhanuka said.
Fusion CX is present in 15 countries, with around 40 per cent of its revenue coming from Southeast Asia. After the current acquisition, the company’s employee strength rises to over 20,000 worldwide.
“For this financial year, our company is expected to clock around Rs 1600-1700 crore of revenue. The company’s target is to grow it to around Rs 2000 crore for FY26. By 2030, we aim to become a USD 500 million company,” said Manish Jain, Chief Marketing and Strategy Officer, Fusion CX.
