NoBroker has launched its SaaS product, ConvoZen.AI, which it expects to contribute significantly to its revenue in the next 2–3 years.
The platform is used across industries such as banking, travel, automobile, and healthcare, with users such as Microsoft and Google, according to Akhil Gupta, Chief Product & Technology Officer (CPTO) and Co-founder of NoBroker.
Presently, over 15 businesses are using ConvoZen.AI for customer interaction management. Apart from the tech majors, its clientele includes Cars24, TBO Tek, Tata AIG, Leap Scholar, Lendingkart, and Pristyn Care.
The platform was initially developed to address critical operational challenges within its own large-scale customer engagement operations. It offers a complete suite of features, encompassing voice and non-voice agents in multiple languages like Tamil, Telugu, and Kannada, as well as analytics, monitoring, coaching, and quality control for large customer-facing teams.
Though still in its early stages, Gupta expects ConvoZen.AI to reach an annual recurring revenue (ARR) of half a million soon. “In terms of revenue contribution, it is currently negligible, not even a single-digit percentage, since we have just started selling it. The B2B sales cycle is relatively longer, but over time, this will become a significant revenue stream for NoBroker,” he said.
NoBroker projects that it will achieve profitability within the next 12 to 18 months, after which it plans to expand into new cities. Explaining the company’s revenue breakdown, Gupta noted that NoBroker has a well-diversified revenue mix across three key verticals: real estate, NoBrokerhood, and NoBroker home services. “About 45 per cent of our revenue comes from real estate, 35–40 per cent from home services, and the remainder from NoBrokerhood,” he added.