The UK payments regulator has warned Visa and Mastercard it will introduce “remedies” to tackle a lack of competition and transparency in the card payments market that it said was costing British businesses millions of pounds a year.
Visa and Mastercard, which account for 95 per cent of all debit and credit card payments in the UK, have increased the fees they charge merchants by 25 per cent above inflation since 2017, costing UK businesses £170mn, the Payment Systems Regulator said on Thursday.
The regulator’s plan to impose remedies on the card providers are the latest attempt to loosen the grip of Visa and Mastercard on the payments sector, following complaints about the fees from merchants and retailers, and calls for more competition.
“We have found that there is a lack of competition in the market, and evidence that Mastercard and Visa might have been able to charge UK businesses millions of pounds more than they would in a properly competitive market, impacting on their ability to invest and grow,” said David Geale, managing director of the PSR.
The regulator said its review of the card payments market found Visa and Mastercard “do not provide sufficiently clear and detailed information to acquirers or merchants, resulting in them receiving complex or incomplete information on scheme and processing services and fees, raising both acquirers’ and merchants’ costs and preventing them from negotiating a better deal”.
Geale said it would “shortly consult on potential remedies to address the issues we have identified in our final report before we take any corrective action”.
Visa and Mastercard charge fees to sellers for access to their network and various processing fees for the authorisation, clearing and settlement of payments.
Unlike interchange fees, which are passed on to banks, scheme and processing fees go directly to card networks. These fees have in the past attracted less scrutiny than interchange fees because they account for a smaller portion of the charges incurred by sellers.
Visa and Mastercard have previously said their scheme and processing fees are a reflection of the value of their services, which have in recent years been strengthened by investment in cyber security and network resilience.
Visa said it disagreed with the regulator’s findings and that the watchdog “continues to underplay the true competitiveness of the payment industry and our ongoing innovation and investment into security and the consumer experience”.
“Our resilient, global network provides peace of mind and strong consumer protections, preventing billions of pounds of fraud each year,” it added.