A recent assault on a bank manager in Nawada, Bihar highlights the growing crisis in India’s banking sector. With nearly 2 lakh positions vacant and increasing workload from 55 crore Jan Dhan accounts, bank staff are struggling to meet customer demands.
All India Bank Employees Association warns of deteriorating working conditions as business volumes surge without corresponding staff increases. Many branches lack security guards, leaving employees vulnerable. Bank unions plan strike action on March 24 & 25, with possible advancement due to urgent concerns.
Former Bank of Maharashtra Director raises additional concerns about retail lending risks, particularly in gold loans, where inadequate due diligence could lead to rising NPAs and fraud cases.
The banking sector faces a unique opportunity to address both service quality and employment challenges through strategic hiring, as customer expectations remain high despite technological advances.