Zomato on Monday announced that it is introducing an AI backed customer support platform, Nugget. The company said it supports over 15 million interactions per month for Zomato, Blinkit and Hyperpure. Nugget is the first product from Zomato Labs, an incubator for in-house innovations.
In a post on X, Deepinder Goyal, Founder & CEO said, “Introducing Nugget—an AI-native, no-code customer support platform. Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed. No rigid workflows, just seamless automation. (sic).”
He added that the platform enables the company’s businesses to resolve up to 80 per cent queries autonomously while adapting real-time.
- Also read: FMCG companies faced inflationary pressures in Q3, will continue to adopt calibrated price hike strategies
“Built over 3 years as an internal tool, Nugget now powers 15M+ support interactions/month for Zomato, Blinkit & Hyperpure. We’re now opening it up to businesses worldwide—90 per cent of companies who’ve seen Nugget have signed up,” Goyal added in his post.
“Nugget is the first product from Zomato Labs, our incubator for in-house innovations. More exciting launches are coming soon!,” he stated.
The new launch comes days after Zomato (the parent company) renamed itself to Eternal Ltd. The company said this was to distinguish itself from the food delivery app (Zomato). This also comes at a time when the company’s quick commerce business, Blinkit, has emerged as a key growth driver.